Privacy Policy

Privacy Policy

Belle Casa Tunbridge Wells Limited is part of the Belle Casa Group.  This privacy notice explains how we may use any personal information we collect about you.

What information do we collect about you?

We collect information about you when you engaged us for cleaning services. This information will include your personal (name, address, telephone number/s etc) and banking details.

Information relating to usage of our websites, www.tunbridgewellscleaning.co.uk and www.tonbridgecleaning.co.uk  is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information.

Why do we need to collect and use your personal data?

The primary legal basis that we intend to use for the processing of your data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data we’d be unable to fulfil our obligations.

How will we use the information about you?

We collect information about you in order to provide you with the services for which you engage us.

Who might we share your information with?

We won’t share your information with companies outside of our firm or the Belle Casa Group.

In order to deliver our services to you effectively we may send your details to third parties such as those that we engage for accountancy purposes (BKS) or insurance purposes (AXA). Our website programmer/developer is Ashbrook Media.

Where it’s necessary for your personal data to be forwarded to a third party (for example to our insurance company) we’ll use appropriate security measures to protect your personal data in transit such as password protection and/or encryption of data.

How long do we keep hold of your information?

During the course of our relationship with you we’ll retain personal data which is necessary to provide services to you. We’ll take all reasonable steps to keep your personal data up to date throughout our relationship.

We’ll not keep your personal data for longer after our relationship with you has ended, unless there is an exceptional reason for doing so, for example, information is required for an insurance claim.

You have the right to request deletion of your personal data. We’ll comply with this request, subject to the restrictions of our legitimate interests as noted above.

How can I access the information you hold about me?

You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all of your personal information please email us using the contact details noted below.

We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.

Marketing

We will not send you any information relating to being contacted for ongoing marketing purposes. We never pass on your personal details to any other companies for marketing purposes.

Cookies

We use cookies to track visitor use of the website and to compile statistical reports on website activity.

For further information visit http://www.allaboutcookies.org/

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

What can you do if you are unhappy with how your personal data is processed?

You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 123 1113 (local rate)

Changes to our privacy policy

We keep our privacy policy under regular review and we’ll place any updates on our website.  This privacy policy was last updated on 21st May 2018

How to contact us

Please contact us if you have any questions by email to bellecasatw@live.com